Anthropic faces a class action lawsuit alleging deceptive practices in its Claude subscription model. According to The Verge, the lawsuit claims the company misrepresents how much usage customers actually get. The plaintiffs argue that the advertised multipliers for the Max plan, which costs $100 monthly for five times the Pro plan's usage, do not apply universally.
The lawsuit states that the multipliers only count within five-hour windows and are further capped by a weekly limit. This means real-world usage often ends up well below what customers expected. Anthropic confirmed this structure on its help page and reserves the right to restrict usage further at its own discretion.
The company filed a motion to dismiss, arguing that all relevant details were available through hyperlinks during the purchase process. However, the plaintiffs' lawyers countered that consumers have no way to verify what an AI service actually delivers and must rely on honest advertising. The law firm had already filed an earlier version of the class action earlier this summer.
"The multipliers only count within five-hour windows and are further capped by a weekly limit," said the plaintiffs' lawyers. This structure leads to real-world usage that often falls far below what customers expected.
The lawsuit follows a previous filing by the law firm this summer. The plaintiffs argue that consumers have no way to verify what an AI service actually delivers and have to rely on honest advertising. Anthropic did not say whether it would change its usage multiplier structure, and the case is ongoing with no resolution in sight.
Source: thedecoder
